FAQs
Do you buy the memorial from another company or do you do the work yourself?
Usually, we purchase the material in the shape that is the desired shape, as exampled in our inventory.
We do the remaining personalization (engraving, etching) mostly at our Kokomo location.
How long does it take to produce a memorial from start to finish?
It usually takes about 2-3 months from the time you sign the contract (Purchase Agreement) to the memorial being placed in the cemetery.
Lots of aspects go into producing a memorial with lots of varibles to consider: 
Material:  inventory or overseas purchase?  Overseas could take an additional 4 months
Designing:  are we having to draw your farm, or your portrait?  are there numerous changes being made?
Foundation: (some cemeteries do their own, others allow us to do them) what is the weather?
Sandblasting and/or etching the design into the material.
Placing it in the cemetery:  Is the weather permitting? Temperatures are a factor to consider.
I live in another state, can I purchase a memorial from you that goes to a cemetery near your business?
Yes we are more than happy to help you.
With the technology that we have today, it is highly possible and we do it on a regular basis.
My family member was cremated, can I have a memorial in the cemetery? And what is the process?
Yes, a memorial in the cemetery is a good idea for a place to go for grieving, a way to commemorate your loved ones life, and it is wonderful for genealogy purposes. Whether or not the cremains are buried at the memorial site, or placed within the memorial itself, or kept elsewhere is up to you. (each cemetery has their own regulations, so take that into consideration)
The memorial process is the same regardless of being cremated.
Is it possible to match a memorial that is currently in a cemetery? (Such as my parents, grandparents, or other family member)
Yes, if the material is still available we can match the color of an existing memorial in the cemetery. It would require us to do an on-site check so that we can verify the color prior to the purchase.
Is it possible to match a certain aspect of a family members memorial in the cemetery? (Such as the roses, cross, or other design item)
Yes it is possible to match certain design elements of an existing memorial.
We will do an on-site visit to take a rubbing of the desired design, prior to the designing of the memorial.
How can I clean a memorial in the cemetery?
First rule...use LOTS of WATER. A soft bristle scrub brush, a willing arm, and a GENTLE soap (dove). RINSE with LOTS of WATER!!!
Can I "follow" our family's memorial through the process? And How?
Yes you can! We will need to know this request at the time of purchase and arrange the best method for your family.
We have numerous avenues to accommodate this request:  Email; Text; Tweet; Facebook; or if you have another request, please just ask. (Let us know your family's privacy preferences when requesting notifications)
Please request this information at the contract signing, along with providing cell phone numbers, and/or email addresses, etc.
After a loved one has passed, can you put the date of their passing on their exiting memorial at the cemetery? And was it included in the price of the memorial?
Yes, we can put the final date on the memorial after it is placed in the cemetery.
No, it was not included in the price of the memorial at the time of purchase. Some things to be aware of:
  1. Was that service included in the price of the funeral? (should be an item on the itemized funeral list) If it is included, have the Funeral Home contact us for the work to be completed.
  2. It takes up to 4- 6 weeks to complete this work and we have to have payment up front. Please refer to the RESOURCE page for an order form.
  3. Order form must be SIGNED confirming the accuracy of what is to be engraved, as well as payment in full.
If I "GPS" your address, will I find you?
We have found that by using the following address you will reach our Kokomo location accurately: 3047 West State Road 18 BUNKER HILL, IN
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ONE FAMILY
Helping
ANOTHER FAMILY