Introduction

At Caldwell Monument Company (“we,” “our,” “us”), we prioritize customer confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our staff and customers.

1. Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following types of Information:

Personal Information
Phone Number
Name
Email address

Order Related Information:
Family related information for the memorial

Names and Dates related to the memorial

Photos related to completing the memorial

Message Data:
The content of SMS messages and received

Delivery status of SMS messages

Interaction data related to SMS message

2. How We Use Your Information

We use the collected information strictly for order management and communication purposes, specifically for:

Communication:
Providing order updates and essential information via SMS

Responding to customer inquiries and providing additional information regarding their order

Service Improvement:
Understanding and analyzing the use of our SMS services

Improving communication methods to better serve customers

Legal Compliance:
Complying with applicable laws and regulations

Responding to lawful requests and legal processes

3. Sharing your Information

We will not share, sell, or disclose your information to third parties except in cases in which you have granted permission or where we are legally required to do so by a government agency. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

To receive text messages (SMS Messages) from our company, please request this service from us either in person, phone, or electronically, thus giving our company consent to send you SMS messages. Our company’s paperwork also has this consent for text messages (SMS messages) as an option. By opting in, you agree to receive SMS messages from Caldwell Monument Company, including service updates, meeting reminders and support. Message frequency varies. Standard message and data rates may apply. For additional details, please see our full Privacy Policy (Caldwell Monument Company Privacy Policy).

You have the right to:

To OPT-OUT: Reply “STOP”. For help, reply HELP or contact us at office@caldwellmonument.com or 765-459-8480. After which you will receive acknowledgement that we received the Opt-Out status.
Access and Correction: You can request access to or correction of your personal information by contacting us at 765-459-8480.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website or provided via email. We encourage you to review this Privacy Policy periodically.  This current policy update took into effect in 2025.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Caldwell Monument Company
3047 W State Road 18 Kokomo, IN 46901
(765) 459-8480